Unseend
Report a fault
Something arrived broken, or is not what its page said. That is a fault, not a return. It is covered for longer, and it costs you nothing.
What to photograph
Most faults show up once the object is unpacked. That is normal. Put it back in its box the way it came, with the packing, and photograph it as below. These are the photographs we need to settle it with the carrier and with you.
Already thrown the box or the packing away? Photograph what you still have and tell us what is gone. We look at it either way.
01 · The box, outside
Every side of the box. Dents and tears matter, even small ones.
02 · The label
The shipping label on the box, readable, so the carrier can match it.
03 · Back in the box
Put the object back in the box the way it came, with the packing around it, and photograph it from above.
04 · The packing
All of the packing that came with it, laid out next to the box: paper, wrap, foam, the inner box.
05 · The object, every side
The object from the front, the back and both sides.
06 · What is wrong
What is broken or not as described, close up and in focus.
07 · A short video
For anything that moves or makes a sound, a short video says more than a photograph.
Send it to us
Three ways, whichever is easiest. Always with your order number, and tell us what you would prefer (see below).
On WhatsApp: +31 6 24359252. Photos and video straight from your phone.
By email: orders@unseend.com, with the photographs attached.
With the form below:
What happens next
We look at your photographs and answer within two working days. Once we agree it is a fault, you choose what happens:
- Send it back, full refund. We email you a return label and pay for it. You get everything back, shipping included.
- Keep it, partial refund. You keep the object and we refund part of the price. We agree the amount with you first.
- Something else. A repair, for example, where it can be put right. Tell us what you would prefer.
Please wait for our reply before sending anything back, so the package is expected. Keep the box and the packing until it is settled.
Changed your mind rather than found a fault? That is sending something back. The guarantee in full.