Guarantee and returns

Every object here is second-hand and most of it is older than the person selling it. So you are protected twice, in two different ways.

Your statutory rights

An object has to be what it was described as. If it is not, you are entitled to have it repaired, replaced or refunded. That right is not something we grant you and it is not something we can limit.

Dutch law sets no fixed guarantee period. What you may reasonably expect is decided by the age of the object, what you paid for it and what the page said about it — which is exactly why the page says what it says: what it is, what it is for, how it looks, how it works, and what was tested. In the first year, if something is wrong, it is on us to show the object left here sound. After that year it is the other way round.

Fourteen days to change your mind

You can withdraw from an order within fourteen days of the object reaching you, for any reason, and you never have to give one. Tell us within those fourteen days and send the object back within fourteen days of telling us.

You pay the return postage, unless the object was not what the page said it was, in which case we do. Everything you paid goes back to you within fourteen days of you telling us, including the standard cost of getting the object to you in the first place — we may wait until the object is back here, or until you have shown it is on its way, whichever comes first.

You may examine an object the way you would in a shop. If you go further than that and it is worth less for it, we may hold that difference back, and we will tell you exactly what and why rather than simply paying you less.

Two exceptions sit outside the fourteen days: a sealed recording once the seal is broken, and anything made or altered to your own specification.

Withdraw from an order

The Unseend guarantee — three months

On top of all of that, and separate from it: if something we said works stops working within three months, tell us. We will repair it, or refund you, whichever is honest for that object.

It covers what the condition paragraph said was tested. It does not cover a new fault caused by use, an object that was sold sealed and untested, or consumables — belts, seals, light seals and batteries wear out and are named where they matter.

Something arrived broken

That is not a withdrawal, it is a fault. It is covered for longer and it costs you nothing. Write to orders@unseend.com with the object number and a photograph, and do it before sending anything back so we can tell you how to pack it — that matters more on a camera than on a plate.

Return address: Tovation, trading as Unseend, Industrieweg 43-54, 2651 BC Berkel en Rodenrijs, Netherlands. Please wait for our reply before sending, so the parcel is expected.

The EU’s own notice

From 27 September 2026, the European Union asks every seller to share a standard notice about the statutory rights described at the top of this page. It says, in the EU’s words, what that section says in ours. We are not allowed to redesign it — so here it is, exactly as issued.

Official harmonised notice · European Commission · for consumers in the EU and EEA · high-resolution files and guidelines